Acceptable use policy

This policy applies to everyone using a Dialspire workspace, and it is part of our terms of service. The workspace admin is responsible for the whole team’s compliance with it.

Screen against the preference registers

Under regulation 21 of the Privacy and Electronic Communications Regulations 2003 you may not make an unsolicited live marketing call to a number registered with the Telephone Preference Service, unless that person has told you they are happy to be called. Business numbers register with the Corporate TPS, and sole traders and some partnerships register with the TPS — so a B2B list has to be screened against both registers, and against your own do-not-call list.

Dialspire blocks a dial to any number on the suppression list you maintain. It does not subscribe to TPS or CTPS on your behalf, and it cannot tell you whether a number is registered. Screening is your obligation.

Say who you are

Regulation 24 requires you to give your name on the call, and — if the person asks — either an address or a telephone number they can reach you on free of charge. Present a valid, callable number as your caller ID. Dialspire will only let a rep present a number the carrier has confirmed they control, precisely so that this is true.

Stop when you are asked to stop

If someone asks not to be called again, add them to the suppression list the same day. Continuing to call after an objection is a breach of this policy and, in most cases, of the law.

Call at reasonable hours, and do not leave silence

Call during normal business hours for the person you are ringing. Do not use Dialspire in any arrangement that produces silent or abandoned calls, and do not dial the same number repeatedly in a way that amounts to harassment.

Some sectors need consent, not just a clean screen

Marketing calls about claims management and about pensions have their own, stricter rules under PECR requiring prior consent. If you are calling in a regulated sector, check what applies to you before you start.

Individual subscribers need consent

Regulation 22 prohibits unsolicited marketing email to an individual subscriber — a personal address, a sole trader, most partnerships — without consent. The narrow exception (the “soft opt-in”) covers people whose details you obtained while selling to them, for similar products, where you gave them an easy way to refuse at the time and in every message since.

Email to a corporate subscriber sits outside regulation 22, but UK GDPR still applies to a named person’s work address: you need a lawful basis, and they still have the right to object.

Every send carries an unsubscribe, and it works

Dialspire appends an unsubscribe link to outbound email and refuses to send to an address that has used it. Do not remove it, do not route around it, and do not re-import an address that has unsubscribed.

Do not hide who is sending

Regulation 23 prohibits marketing email that conceals the sender’s identity or gives no valid address for opting out. Your workspace has to have a postal address set before Dialspire will send at all, because bulk commercial email has to carry one.

Before a list goes into Dialspire, you need to be able to answer for it.

• You have a lawful basis for holding and contacting everyone on it, and you can say what it is.
• You know where it came from. Bought and scraped lists are where most enforcement action starts. If you cannot establish the provenance of a list, do not upload it.
• People have been told. Where the data did not come from the person directly, UK GDPR Article 14 requires you to give them a privacy notice within a month, and at the latest when you first make contact.
• No special category data. Health, ethnicity, religion, sex life, politics, trade union membership, biometric and genetic data, and criminal offence data have no place in a Dialspire field. The product is not designed or assessed for them.
• No children. Do not build lists targeting under-18s.

Dialspire imports whatever columns your spreadsheet has, without inspecting them. That flexibility is deliberate, and it means what ends up in there is entirely your call.

Call recording is off in every new workspace and stays off until an admin deliberately turns it on. That is because the rules on recording a conversation vary with where your team and the person you called are, and it is not our decision to make for you.

• Satisfy yourself that you may record, and tell the other person that you are.
• Set a retention window. Dialspire will sweep recordings, transcripts and AI summaries older than it, every night.
• Remember your carrier keeps the master recording under its own policy. Deleting in Dialspire does not delete there.

You must not use Dialspire to:

• call or email anyone who has told you to stop, or anyone on a suppression list;
• harass, threaten, defraud or impersonate anyone, or present a caller ID you have no right to use;
• send anything unlawful, defamatory, obscene, or infringing someone else’s intellectual property;
• market on behalf of another business as a service, or resell, sublicense or white-label access to the product;
• share a login between people, or use one seat to give several people access to the workspace;
• probe, scan or test the security of the service without our written permission, interfere with other customers, or attempt to reach data that is not yours;
• scrape the product, automate it outside our documented interfaces, or place load on it that degrades it for other customers;
• circumvent any of the controls above — suppression checks, unsubscribe handling, the recording switch, seat limits.

Where we can, we will tell you what the problem is and give you a chance to put it right. Where the breach is serious, unlawful, or puts the people your team is calling at risk, we may suspend or close the workspace immediately.

We do not monitor the content of your calls or your lists, and we have no wish to. We act on what is reported to us, on what an investigation into a complaint turns up, and on what the law requires of us.

If a Dialspire customer has called or emailed you and you want it to stop, or you think a workspace is being used in breach of this policy, tell us at [ABUSE / SUPPORT EMAIL]. Include the number or address that contacted you and roughly when, and we will look into it.

You can also complain to the Information Commissioner’s Office, which enforces the rules on marketing calls and email, and register with the Telephone Preference Service to opt out of unsolicited marketing calls generally.