Terms of service

Dialspire is operated by [REGISTERED COMPANY NAME], a company registered in [PART OF THE UK, e.g. England and Wales] under company number [COMPANY REGISTRATION NUMBER], registered office [REGISTERED OFFICE ADDRESS]. Our VAT number is [VAT NUMBER].

You can reach us at [SUPPORT EMAIL]. In these terms “we” and “us” mean that company; “you” means the business that subscribes.

These terms, together with our data processing agreement, our acceptable use policy and our privacy notice, are the whole agreement between us. Paying for a subscription and opening a workspace means accepting them.

If you are agreeing on behalf of a business, you are confirming you have authority to bind it.

Dialspire is a calling sheet for outbound teams: import a list, work it as a live queue, call from the browser, and have the outcome recorded against the lead. Depending on your plan and how you set it up, that can include call recording, transcription, AI call summaries, follow-up email, suppression-list screening, CRM synchronisation and reporting.

Some parts need you to connect something of your own — a telephony carrier, a mailbox, a CRM. Those services are provided by the companies you connect, on their terms, and we cannot promise they will stay available or keep behaving the same way.

We improve the product continuously. We will not remove a material feature you are paying for without telling you first.

Your subscription is priced per user, and you pay for the number of seats you choose at checkout. Everyone who uses the service needs their own account — sharing one login between two people is not permitted, and it also breaks the per-rep reporting you are paying for.

• The person who sets the workspace up is its admin, and can add teammates, assign leads and change workspace settings.
• Each person chooses their own password and PIN. Admins never see or set a teammate’s credentials.
• You are responsible for keeping credentials secure, for what happens under your accounts, and for removing people when they leave.
• Accounts are for people, and users must be 18 or over.

If you suspect an account has been compromised, change the password — it revokes every other signed-in device — and tell us at [SECURITY CONTACT EMAIL].

What it costs

Team is £29 per user per month and Growth is £39 per user per month. All prices exclude VAT, which is added at checkout where it applies. Paying annually costs ten months up front rather than twelve. Workspaces start at a minimum of two seats.

How billing works

• Payment is taken by Stripe on their own hosted page. We never see or store your card details.
• Subscriptions renew automatically at the end of each period, monthly or annually, at the then-current price, until cancelled.
• Adding seats mid-period is charged pro rata. Removing seats takes effect at the next renewal.
• If a payment fails we will retry and let you know. If it keeps failing we may suspend the workspace until it is settled.

Price changes

We may change prices, with at least 30 days’ notice by email before a change applies to your renewal. If you do not want to pay the new price, cancel before it takes effect.

Calling costs

Each plan includes a monthly UK calling allowance per user, shown on the pricing page. When a user reaches that allowance, calling pauses for them until it resets at the start of the next month; you can move to a higher plan for a larger allowance. If you route calls through your own carrier account instead of ours, that carrier bills you directly and we have nothing to do with what they charge.

You can cancel at any time. Cancelling stops the next renewal; the workspace keeps working until the end of the period you have already paid for. We do not refund part-used periods except where the law requires it or where we have got something badly wrong.

Cancelling stops the billing; it does not delete your data. The workspace stays as it is until an admin closes it, which starts a 30-day window they can still call off, after which everything in it is deleted. Export whenever you like — the mechanics are in clause 9 of the data processing agreement.

Our acceptable use policy is part of these terms, and it is short. In outline: call people you are lawfully entitled to call, honour do-not-contact requests, do not use the service to harass anybody, and do not try to break it or get at another customer’s data.

Breaching that policy is a breach of these terms, and serious or repeated breaches let us suspend or terminate the workspace.

Your data stays yours

Everything your team puts into Dialspire — your lists, your call history, your notes — belongs to you. We hold it as your processor under the DPA, use it to run the service for you, and for nothing else. We do not sell it, we do not share it with other customers, and we do not train models on it.

Our software stays ours

The Dialspire software, brand, designs and documentation are ours. Your subscription is a licence to use the service while it is paid for — it does not transfer any ownership in it. Do not copy, resell, reverse-engineer or white-label the product.

Feedback

If you suggest an improvement we may build it, without owing you anything for it. We will not quote you or name your business publicly without asking first.

AI summaries are a draft, not a record

Call summaries and suggested dispositions are produced by an AI model from a transcript. They can be wrong. The product deliberately shows a suggestion to the rep for review rather than filing it automatically, and keeps what the model proposed separate from what the rep actually chose. Treat a summary as a first draft of a note, and do not make a decision that materially affects someone on the strength of one alone.

Transcripts

Transcription accuracy varies with line quality and accent. Our default transcription provider does not separate speakers, so a transcript may not show who said what — the summariser is told when that is the case so it does not invent an attribution, but the limitation is real and you should know about it.

What the app can and cannot observe about a call

Where a call is placed through a dialler that we merely launch, Dialspire knows the call was started and nothing more. Outcomes for those calls are what the rep reported, not what the carrier confirmed, and the product labels them that way. Do not read a self-reported outcome as a measured one.

Compliance features help, they do not absolve

Dialspire checks your suppression list before every dial and honours unsubscribes on every send. That is a safety net over your process, not a substitute for it: screening against the TPS and CTPS registers, having a lawful basis for your list, and giving people the privacy information the law requires all remain yours.

We aim to keep Dialspire available whenever your team is working, and we watch it. We do not currently offer a contractual uptime guarantee or service credits. [CONFIRM WHETHER AN SLA IS OFFERED, AND ON WHICH PLANS]

Planned maintenance will be announced in advance where we reasonably can, and scheduled outside UK business hours where possible. Support is by email at [SUPPORT EMAIL]; Growth includes priority support.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law.

Subject to that, and to the extent the law allows: we are not liable for lost profits, lost business, lost revenue, lost or corrupted data, or indirect or consequential loss; and our total liability to you in any twelve-month period is capped at [LIABILITY CAP — e.g. the fees you paid us in the preceding 12 months].

The service is provided as it is. We do not warrant that it will be uninterrupted or error-free, that a call will always connect, or that an AI summary will be accurate.

You will indemnify us against claims arising from your use of the service in breach of these terms or the acceptable use policy — in particular claims from people you called or emailed.

We may suspend or terminate a workspace if payment fails and is not put right, if the acceptable use policy is being breached, if we are required to by law, or if continuing would put other customers or the people your team is calling at risk.

Except where the breach is serious or unlawful, we will tell you what the problem is and give you a reasonable chance to fix it before terminating. Where we terminate without cause, we refund the unused part of what you have paid.

We may update these terms. Minor corrections take effect when published; a change that materially affects your rights gets at least 30 days’ notice by email to workspace admins. If you do not accept it, cancel before it takes effect.

• Transfer. You may not transfer this agreement without our consent. We may transfer it to a buyer of the business, on notice to you.
• Third parties. Nobody outside this agreement can enforce it.
• Severability. If a clause turns out to be unenforceable, the rest still stands.
• Governing law. These terms are governed by the law of [GOVERNING LAW, e.g. England and Wales], and the courts of [JURISDICTION] have exclusive jurisdiction.
• Notices. To us: [SUPPORT EMAIL], or in writing to the registered office above. To you: the email address on the workspace.